Head Over Heels is not responsible for any lost or stolen items in or around our premises. Head Over Heels does however have a Lost and Found. Any items that are left in the gyms are placed in the Lost and Found plastic bins that can be found toward the front of the Rec/Team facility next to the recycling bins.
Please refrain from leaving personal property unattended or in plain sight. Also, please refrain from sending children to the gym with valuable items or items that are precious to them. In a facility full of children these items can get lost.
Head Over Heels has a strict no refund policy. Please be mindful of this policy when signing your child up for classes. If you have an unexpected scheduling change and there is space in a class that better fits your schedule, we will be happy to transfer your child into the under enrolled class.
All refund requests involving injuries or illness requires a doctor’s note* and must be submitted within two weeks of the first class missed.
Head Over Heels is in no way obligated to provide credits. In some extenuating instances, we are able to drop your child from a class and credit your internal Head Over Heels account for the balance of the classes. Examples of these extenuating circumstances are serious injury or serious illness with a doctor’s note*, or class cancellation on the part of Head Over Heels. This credit would be applied to another class, toward camp, toward Parents' Night Out, or toward Open Gym. These credits are completely at the discretion of Head Over Heels and must be used for classes or camp within one year of the date that the credit is issued.
ALL registration fees are NON-TRANSFERABLE and NON-REFUNDABLE.
*A medical professional, not a “health professional”
Enrollment is on a full month basis. Partial months of enrollment are not permitted. When enrolling in classes please be mindful that we do not offer make-up classes and adjustments in payment due to absences are not permitted.
HOH reserves the right to close classes in cases of low enrollment or in the event that staff becomes unavailable. If a class must be closed, we will do our best to reschedule. If rescheduling is not possible, HOH will provide a refund for the unused tuition.
In the event that a class must be discontinued a drop notice must be submitted before 15th of the month prior to when the drop will commence. All drop requests must be submitted in writing. Please see the front office to submit a “Drop Request Form” or submit a Drop Form through our website. These forms will require the client’s signature. These forms will be the only methods in which to drop a class.
Requests that children be dropped mid-month, resulting in a partial month enrollment, is not permitted.
Drop requests can never be taken over the phone or through employee emails.
Head Over Heels no longer offers make up classes. Please consider this when enrolling in our classes and plan accordingly as adjustments in payment due to absences are not permitted.
DROP POLICY (For dropping a class)
All Drop requests must be submitted by the 15th of the current month and will take effect on the 1st of the upcoming month.
By submitting the Drop Form, either online or in person, you are requesting that Head Over Heels drop your child(ren) from the listed class(es) and cancel the corresponding payment plan effective the 1st of the following month. You understand that your child's spot will no longer be reserved in the event that you choose to resume classes. You understand that if your child or their sibling is continuing another class, you may be subjected to a tuition adjustment due to a rescinded multi-class/sibling discount. You agree to pay any and all fees that may have accrued during your time with Head Over Heels including unpaid tuition, late fees, administrative fees, etc.
BIRTHDAY PARTY REFUND POLICY
If you have to cancel your party reservation, Head Over Heels asks that you give us at least four weeks notice.
The non-refundable deposit of $100 may be applied to your HOH internal account minus a $25 administrative fee. The amount expires a year from the date issued.
If a cancellation is made with less than four weeks notice, 50% of the non-refundable deposit may be applied to any of our programs.
If you reschedule or cancel with less than two weeks notice, your remaining deposit will not be able to be applied to any future programs including the rescheduled birthday party. A new $100 deposit would be required if transferring dates with less than two weeks notice.
CAMP CANCELLATION/TRANSFER POLICY
Once camp begins (Monday of the week you are attending), we do not give out any refunds or credits, except in the case of illness or injury with a doctor’s note provided within two weeks of the incident. If notice of your cancellation is given at least 7 days prior to the Monday of the week you are attending, a full refund or credit minus a $25 administrative fee will be given. If notice of your cancellation is given within 7 days of the Monday of the week you are attending, a 50% refund or credit minus a $25 administrative fee will be given.
If there is space in the days/weeks you would like to transfer into, you can transfer the days/weeks without charge.