Policies
NOTICE
Head Over Heels is not responsible for any lost or stolen items in or around our premises. Lost and found bins are near the front of the facility and all items are donated on the last Tuesday of each month.
Please refrain from leaving personal property unattended or in plain sight. Also, please refrain from sending children to the gym with valuable items or items that are precious to them. In a facility full of children these items can get lost.
Head Over Heels has a strict no refund policy. Please be mindful of this policy when signing your child up for classes. If you have an unexpected scheduling change and there is space in a class that better fits your schedule, we will be happy to transfer your child into the under enrolled class.
All refund requests involving injuries or illness requires a doctor’s note* and must be submitted within two weeks of the first class missed.
*A medical professional, not a “health professional”
Enrollment is on a full month basis. Partial months of enrollment are not permitted. When enrolling in classes please be mindful that we do not offer make-up classes and adjustments in payment due to absences are not permitted.
HOH reserves the right to close classes in cases of low enrollment or in the event that staff becomes unavailable. If a class must be closed, we will do our best to reschedule. If rescheduling is not possible, HOH will provide a refund for the unused tuition.
To discontinue your enrollment, you must submit a Withdrawal Form through our website by the 15th of the current month to not be charged for the following month. All withdrawals will take effect on the 1st of the upcoming month.
Requests that children be dropped mid-month, resulting in a partial month enrollment, are not permitted.
You cannot withdraw from a class via phone call or email.
Due to limited space in classes Head Over Heels does not offer make-up classes.
In the event that no students have arrived in the 15 minutes after a class start time, the coach will be sent home and the class will be cancelled due to lack of attendance. In this instance, no make-ups or refunds will be issued.
All withdrawal requests must be submitted by the 15th of the current month and will take effect on the 1st of the upcoming month.
By submitting the Withdrawal Form, either online or in person, you are requesting that Head Over Heels drop your child(ren) from the listed class(es) and cancel the corresponding payment plan effective the 1st of the following month. You understand that your child’s spot will no longer be reserved in the event that you choose to resume classes. You understand that if your child or their sibling is continuing in another class, you may be subjected to a tuition adjustment due to a rescinded multi-class/sibling discount. You agree to pay any and all fees that may have accrued during your time with Head Over Heels including unpaid tuition, late fees, administrative fees, etc.
Due to the volume of interest in our classes, we have capped waitlist enrollment at 20 children per class. To be added onto a waitlist, please call the front office at (510) 655-1265. We will be limiting waitlist enrollment for any student to three classes.
We email* waitlist opening notifications every Monday and Wednesday, so please keep an eye out for them. After receiving a waitlist email, you have until 6:00 PM the following day to respond via phone call. Leaving a voicemail is not a valid form of communication. You must talk to a staff member to secure your spot in the class.
If we do not hear from you within the time allotted, we will not only pass you on the waitlist, but we will also remove you from that specific waitlist. It will not affect your child’s other waitlist spots.
If you have tuition that is past due, waitlist opening notifications will not be sent until your account is current.
*We recommend adding HeadOverHeelsAthleticArts@active.com and noreply@hohathleticarts.com to prevent these emails from going into your spam folder.
If you need to cancel your party, you must do so at least two weeks before the scheduled date to receive a full refund minus a $50 administrative fee. Any cancellations within two weeks of the party will not be eligible for any refunds or credits unless illness or injury with a doctor’s note. The doctor’s note must be given to HOH staff within two weeks of the party cancellation in order to receive the full refund minus the $50 administration fee.
Please visit our Camp Policies page for the latest updates.
For further clarification, please visit our Frequently Asked Questions page or contact us.