We are at 4701 Doyle Street, Building F, between 45th Street and 53rd Street in Emeryville.
There is absolutely no parking in the 4701 Doyle Street lot as every space is reserved. Our client parking is in Spur Alley which is accessed on 45th Street between Doyle and Hollis. There is a mechanical arm like you would see at a railroad crossing. Ask our front office staff for the code to get in when you register. We ask that you refrain from trying to drive around the gate.
Once through the gate drive down the alley and HOH is the second building on your right. If one of our parking spaces, clearly marked Head Over Heels, is not available our property manager graciously allows our clients to park across from the parking spaces as long as you park close enough to the curb so that those in legitimate parking spaces are able to get out.
*DO NOT PARK IN THE OTHER TENANTS SPACES as you might get towed.
Street parking can also be found on 45th Street, 47th Street, San Pablo Avenue, and Hollis Street. A short walk is an excellent warm up before class begins.
Visit our Location & Directions page for more information.
Before registering for any programs online, you must establish an online account and create a Login Name and Password. First go to: Online Registration
Then this is how you create an online account:
1. Click on the "Create Account" button.
2. Fill out the form for New Account Request completely, including all required fields and click submit. Please submit your request only once.
*Please Note: If you are registering a child for a program, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.
3. You will automatically receive an email after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
You can download the Liability Waiver by clicking this link. Once downloaded, you can print and fill out the waiver and return it to us in person, by fax at (510) 594-1997, or via email at firstname.lastname@example.org.
Yes, we offer a number of special programs. We are also open to working out a special day for your organization or corporation to come and play with us! For more information, please contact Angie at Angie@HOHAthleticArts.com or ask for Angie at (510) 655-1265.
HOH Athletic Arts is a non-profit 501(c)(3) organization.
We offer sponsorship opportunities for local and national businesses and organizations. Please visit our Supporter page to learn more.
Each family should establish only one account. Create the account in the name of a head of household and then add all family member names to the account after it is established (see next question).
You may add family members in the three following locations:
You can always browse through the programs without registering. Click on the "View Programs" button on the Online Registration page and look at all the programs that are offered.
From the My Account program, enter your Login name. Then check the "Forgot your Password" box and click "Continue". You will advance to the custom security question you created when establishing your account. After answering this question correctly, an email will be sent to your account containing a temporary password. Use this password to log in to your account. Once you have logged in, you will be prompted to create a new password. If, after you reset your password you continur to have difficulty, please contact our office at 510-655-1265 during normal business hours and a member of our staff will assist you.
*Please DO NOT create another customer account.
Yes, transaction history can be viewed from the date on which an online account is established. The "My Account" feature allows you to view a detailed list of your past transactions. Just login, click the "My Account" button, and select the program(s) to view the transaction history.
The "My Account" feature allows you to view a weekly schedule of your family's upcoming scheduled programs. Just login, click on the "My Account" button, and then click on "Show Your Daily Schedule". Select the family member whose schedule you would like to view and click "Search". A weekly schedule will display all of the programs your family members are and have been enrolled in and allow you to click on individual programs for more information.
The convenience fee is a small fee typical of any internet sale. The fee is a percentage of the total receipt amount. This fee is non-refundable as it is a fee charged by our software provider.
We have a strict no refund policy. Once the month has begun, all tuition is non-refundable and non-transferable. If you have a scheduling conflict, you can transfer into another day, time, or program.
Visit our Policies page for more information.
Due to limited space in classes Head Over Heels does not offer make-up classes.
Yes. A 20% discount will be given to the less expensive class.
Yes. Trial classes are scheduled in our under enrolled classes and are not during evaluation weeks. You must call us at (510) 655-1265 or visit us to schedule a trial class.
This is how HOH's trial classes work. If after the trial the student chooses to enroll in an HOH class the client pays for the trial class as well as the rest of the session. If, for any reason, the client and/or student decides to not enroll in the class the client will not be charged.
Only one trial per person can be taken at Head Over Heels.
We welcome you and your child(ren) to visit our gym and see our students in action.
Learn how to enroll for classes at HOH Athletic Arts.
Once your account has been established, registration for programs is easy:
1. Click the "View Programs" button on the Registration Home Page
2. Select the program that you would like to enroll in. Clicking the underlined program name will show you a detailed program description.
3. Click the "Add to My Cart" button if you wish to register for the program.
4. Next, login to your online account by entering your login information and password. Proceed to checkout by clicking the "Continue" button. From this screen you may remove programs from your cart or view more programs and add them to your cart.
*Important: If more than one family member will be attending the program, change the quantity registering for the program and then click on the "Update Cart" button.
5. Confirm your program name, date and time, enrollee and price.
6. Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "Continue". This system accepts Visa, Mastercard, and American Express.
*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.
7. Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
Your name will be placed on a waiting list to be contacted in the event that a space in that class opens up or additional classes are added. If you do not want to be placed on the waiting list, click the "Remove" button that appears on the screen. If a space opens for the class, you will be contacted immediately. If we are unable to contact you within 24 hours, your space will be given to the next customer on the wait list.
Clients will be able to inform our front office staff of their desire to take a break from their scheduled class(es) before the 15th of the month. Drop requests can never be taken over the phone or through employee emails. All drop requests must be submitted in writing. Please see the front office to submit a “Drop Request Form” or submit a Drop Form through our website. These will be the only methods in which to drop a class.
Drop requests can never be taken over the phone or through employee emails.
If the drop request form is submitted between the 16th and last day of the month it will take effect not at the first of the next month but on the first of the following month. For example, if HOH receives a drop request form on July 17th, the drop request would be effective on September 1st, not August 1st. To have the auto pay stop by August 1st, HOH would have to have received the drop request prior to July 15th.
No. All enrollment in HOH classes are on a calendar month basis.
In this instance you would have to gauge the importance of being able to continue in the same class, with the same coach, upon your return. Whenever a class is dropped the space in the class becomes available for other clients. If you plan on missing one or more classes and decide to drop the class you risk not having the class available to you upon your return.
No. All enrollment in HOH classes are on a calendar month basis. You can submit a “Drop Request Form” or submit a Drop Form through our website. This would stop the auto pay for the next month from happening on the first of the following month.
There is no set answer to this question. Enrollment is constantly changing as our client's schedules change. We make up to 50 wait list calls each month as client's either drop their class or transfer to a class at a different day or time.