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Job Opportunity: Office Staff

Head Over Heels Athletic Arts (HOH), located in Emeryville, CA, has been providing a positive athletic experience for families since 1977. We teach preschool and recreational gymnastics and gymnastics for special needs children as well as dance. HOH is also home to four nationally competing gymnastics teams. We are looking for dependable individuals to join our customer service team. Ours is a fast paced, collaborative, fun environment where we take pride in getting to know our client families. You'll be on the phones a lot, interacting with our clients and their children, and performing a plethora of administrative tasks. If you thrive in this type of environment, we need you!

Key Competencies:

  • Punctual, reliable, dependable
  • Energetic, enthusiastic, and engaging personality
  • Positive attitude
  • Active listening skills
  • Excellent verbal & written communication skills
  • Excellent phone skills
  • Adaptability and flexibility
  • Ability to multi-task
  • Basic computer skills
  • Customer Service experience a MUST - Solid attention to detail and accuracy
  • Sense of humor and fondness for children
  • Evening & Weekend availability a MUST! (Most hours will be evenings and weekends)
  • Bilingual is a plus, but not required
  • Desire to learn basic gymnastics skills in order to work events such as Parents' Night Out, seasonal camps, and birthday parties a plus but not necessary.

Responsibilities include:

  • Respond to customers with accuracy, efficiency, and quality
  • Process customer enrollment and requests by telephone
  • Relaying company policies with accuracy
  • Resolve customer issues
  • Process mailings
  • Collaborate with others to solve problems

This is part-time, hourly position, 20-30 hours per week, with the possibility of a full time, salaried position with benefits as time goes on and our business continues to grow. Our hours are Monday through Friday 8:30 am - 8:30 pm and Saturday and Sunday 8 am - 5:30 pm.

To apply, please email cherai@hohathleticarts.com. PLEASE SPECIFY YOUR AVAILABILITY IN YOUR EMAIL. Compensation starts at $15 /hour. We are looking to hire someone right away. PLEASE DO NOT CALL THE GYM ABOUT THIS POSITION.

Thank you for your interest, we look forward to hearing from you!